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### 20.2 How to send feedback

Before contacting us, have a look at this manual and see if your question is answered there. Keep in mind that we work on VICE in our spare-time, so the more time we don’t need to answer the same questions over and over again, the more time we have to improve the emulation itself. On the other hand, that does not mean that you should not contact us, especially if you find bugs or have suggestions which might improve the emulation.

Bug reports, suggestions, support requests should be directed to the SourceForge trackers at

- https://sourceforge.net/p/vice-emu/bugs/.

This way, you, the users, and we, the developers, can track what has been reported and what has been already fixed. Ideally, also sent the report to the mailing address of the Vice team at

- VICE Mailing List (vice-emu-mail@lists.sourceforge.net) for all general questions, bug reports, suggestions.

You can also contact (some of) us on IRC, at #vice-dev on freenode.

It’s always nice to receive feedback and/or bugreports about VICE, but please read these few notes before sending mail to anybody in the team.

- Please put the word ‘`VICE`’ in all capitals in your subject line (e.g., ‘`VICE fails to run game XXX`’). This helps mail splitting and reduces chances that your message is unintentionally deleted, forgotten or lost.
- Please don’t send any HTML mail (we really hate that!). Be patient when your mail does not show up on the mailing list - it is moderated manually. Once your mail shows up you should be approved and be able to send mail without further delay.
- Please don’t send any binaries without asking first.
- Please read the following documents carefully before reporting a bug or a problem you cannot solve:
  - the VICE documentation (you are reading it!);
  - the VICE FAQ (it is available on the Internet, and reachable from the VICE home page: http://vice-emu.sourceforge.net);
- When you report a bug, please try to be as accurate as possible and describe how it can be reproduced to the very detail. You should also tell us what machine you are running on, what operating system you are using as well as the version of it.
- Please don’t ask us how to transfer original C64 disk or tapes to your PC; this has been asked a gazillion times through email. To transfer disks, you can use the Star Commander (http://sta.c64.org/sc.html) on DOS, and OpenCBM (http://www.trikaliotis.net/opencbm) on Windows and Linux. And no, you cannot read C64 disks with your old 5"1/4 PC drive.
- Please don’t ask us where to find games for the emulator on the Internet. It should be very easy to find them using your favourite search engine.
- Please don’t ask us when the next version will be out, because we really don’t know.
- Please write in English.

In any case, we would be really glad to receive your comments about VICE. We cannot always answer all the email, but we surely read all of it.

Thanks!

Next: How to contribute, Previous: VICE home page, Up: Contact information [Contents][Index]